Responsible Gambling
At Casino Grp, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Casino Grp is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to all UK gambling regulations and work closely with industry bodies to ensure the highest standards of player protection.
Gambling Responsibly
Gambling should always be fun and never interfere with your daily life, relationships, or financial responsibilities. Here are some guidelines to help you gamble responsibly:
- Set a budget before you start playing and stick to it
- Never gamble with money you cannot afford to lose
- Set time limits for your gaming sessions
- Take regular breaks from gambling
- Never chase your losses
- Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
- Keep gambling in perspective - it's entertainment, not a way to make money
Player Protection Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account.
Loss Limits
Set limits on how much you can lose over a specific period.
Session Time Limits
Control how long you spend gambling by setting session time limits.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from gambling on our site. Self-exclusion periods can be set for 24 hours, 7 days, 1 month, 6 months, or permanently.
Account Closure
Close your account at any time by contacting our customer support team.
Underage Gambling Prevention
We have a zero-tolerance policy towards underage gambling. All players must be 18 years or older to create an account and gamble on our site. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
Signs of Problem Gambling
Problem gambling can affect anyone. Watch out for these warning signs:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative feelings
- Lying about your gambling activities
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
- Unsuccessful attempts to cut down or stop gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
GamCare
Phone: 0808 8020 133 (free, confidential helpline)
Website: www.gamcare.org.uk
Live chat available 24/7
Gamblers Anonymous
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
Gordon Moody Association
Phone: 01384 241292
Website: www.gordonmoody.org.uk
Samaritans
Phone: 116 123 (free, 24/7)
Website: www.samaritans.org
Self-Exclusion Services
GAMSTOP
A free service that allows you to self-exclude from all UK licensed gambling operators.
Website: www.gamstop.co.uk
Third-Party Software
Consider using third-party software to help control your online gambling:
- Gamban - Blocks access to gambling websites
- Qustodio - Parental control and website blocking software
- Net Nanny - Internet filtering and monitoring software
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, please contact our dedicated Responsible Gambling team:
Email: [email protected]
Phone: +44 20 3808 9999
Available Monday to Friday, 9:00 AM - 6:00 PM GMT
Regular Review
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices and regulatory requirements.
Last updated: March 15, 2026
Additional Resources
For more information about gambling regulations in the UK, visit:
Remember: When the fun stops, stop.
