Privacy Policy

Effective Date: March 1, 2026

Welcome to the Privacy Policy of Casino Grp ("we", "us", "our"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, transaction history.
Financial Data: payment card details, billing information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To process transactions and manage payments.
To communicate with you, including sending service updates, promotional offers, and customer support.
To improve our website and services through analytics and user feedback.
To detect and prevent fraud and other prohibited activities.
To comply with legal obligations and respond to lawful requests.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to process transactions.
Service providers and partners who assist us in operating our business, under strict confidentiality agreements.
Affiliated companies within the Casino Grp group.

We do not sell your personal data to third parties.

5. International Transfers

Your data may be transferred to, and processed in, countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights under UK GDPR:

Right to access your personal data.
Right to rectify inaccurate or incomplete data.
Right to erasure ("right to be forgotten") in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

To exercise any of these rights, please contact us using the details below.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

Email: [email protected]
Address: Casino Grp Ltd,
12 Queen Street,
London, EC4N 1SP,
United Kingdom
Phone: +44 20 7946 0857

Thank you for trusting Casino Grp with your personal data.